Frequently asked questions

What is Lean Six Sigma?

Lean Six Sigma combines Lean's focus on eliminating waste and streamlining processes with Six Sigma's emphasis on reducing variation and defects. It is a disciplined, data‑driven approach that aims to deliver near perfect products and services by emphasising customer value, continuous improvement and efficient processes.

What is Scrum?

Scrum is an agile framework for managing complex projects, emphasizing iterative development, cross‑functional teams, and regular inspection and adaptation. It uses defined roles (Scrum Master, Product Owner, Development Team), time‑boxed events (sprints, daily stand‑ups, sprint reviews, retrospectives) and artifacts (product backlog, sprint backlog) to deliver incremental value and continuously improve.

What industries are using Six Sigma today?

Six Sigma principles originated in manufacturing but are now applied widely. Financial services, healthcare, education, government and service sectors such as retail, restaurants and food service use Six Sigma methodologies to streamline processes, reduce defects and improve customer satisfaction.

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